Support

Grant HubSpot access

Give the Sprocket Rocket team temporary access to investigate a portal-specific issue.

Granting the required permissions to Sprocket Rocket lets us address bugs that may be unique to your portal. With access to your account, we can review your settings, analyze data, and make the adjustments or fixes needed to get things working.

Click the link below to grant us access to your portal.

Grant access

Manually granting access

To grant us access to your HubSpot account, add the user team@sprocketrocket.co to your account. This lets our team investigate and resolve any bugs or issues you are experiencing.

Add user to HubSpot

Give the user the permissions below.

Marketing

HubSpot marketing permissions for the Sprocket Rocket support user

Account

HubSpot account permissions for the Sprocket Rocket support user

The security of your data matters to us. Our team follows strict security practices to keep your information confidential and intact. Once the issue is resolved, we no longer need access to your HubSpot account. If you have questions or concerns about granting access, let us know.