Please note that in many cases, the support team may require temporary access to your HubSpot account to investigate and resolve any bugs or issues.
It is important to keep in mind that the timeframe for bug fixes can vary. While some bugs can be addressed within one business day, others may take anywhere from two to seven business days to resolve.
The support team aims to respond to all tickets within one business day. However, if you haven't received a response after two business days, it is recommended to check your Spam folder to ensure that the response hasn't been inadvertently filtered.